About Us :: Client and Result Focus, Transparent and Collaborative relationships, Integration, Elearning Consultants

ABOUT US

Relay Consultants was established in 1992 by Anne-Marie Saunders and Alex Clark. Relay's approach to consulting is guided by four core principles:

CLIENT- AND RESULTS-FOCUS

We :
	Work hard to understand our client's needs, context, and
	organisational culture - this knowledge allows us to add most value.

	Know that getting results is the best way to build
	confidence, and competence. Everything we do is focused on this!

TRANSPARENT AND COLLABORATIVE RELATIONSHIPS

We believe in working in partnership with our clients, in an open and honest way. We have established healthy and productive long-term relationships with the great majority of our clients. These relationships are based on:

	Open and regular reviewing of deliverables i.e. closely
	managing our value-add and earning our clients' trust and
	respect.
	A continuous transfer of skills, knowledge and processes.
	This is essential for clients to manage better into the future.
	Our clients say that we are more than generous in sharing
	our expertise.

INTEGRATION

We believe that sustainable organisational development can only happen when the following dimensions are aligned and developed in balance:

	Business - the strategic context and objectives.
	Process - the ways that services and products get
	developed, delivered and evaluated.
	Workplace - the culture and environment in which
	individuals and teams work.

HUMAN POTENTIAL

We believe that individuals can and want to make valuable contributions - the key is to create the conditions that make this happen. Individuals contribute effectively when they:

	Intellectually understand and emotionally accept the implications of change. A key measure of success for our work is the extent to which we are able to create a real sense of ownership and motivation for making change happen at an operational level.
	Are both challenged to stretch themselves and supported to achieve results.

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